Our training courses are tailored to enable team members to work together productively and understand and respond to client needs effectively. Team training provides members with the knowledge to express themselves clearly and respectfully, listen to others empathetically, work with colleagues and clients who have diverse conflict styles, and ask questions that move a discussion from being stuck in conflict to the understanding needed to resolve issues. Training includes small group discussion and exercises and is available online or in person. Contact us to schedule one of the courses below or have us design a custom curriculum for you. 

Constructively Managing Diverse Conflict Resolution Styles (Three-Hour Course)
When managed appropriately, conflict can be a catalyst for creative and thoughtful solutions to organizational or project challenges. This training allows participants to gain an understanding of the benefits and costs of different conflict styles, analyze their instinctive response to conflict, and differentiate the response styles of other people. With this knowledge, participants will be able to select and apply the conflict style that is most appropriate for the situation and work effectively with leaders, co-workers, or clients to resolve conflicts, including disagreements about plans, assignments, or resources.  This training will provide participants with the skills to:

• Recognize and understand the five basic conflict styles.

• Identify their default conflict response style.

• Choose the most effective style to respond to different types of conflicts.

• Apply strategies for working with people who have different conflict styles.
   

Skills for Effective Conflict Assessment and Problem Solving (Two-Hour Course)
Conflicts are inevitable, but they are not detrimental to an organization’s success when appropriately evaluated and addressed. Through this training, participants will develop the skills to effectively analyze a conflict to identify the underlying issue, civilly propose an actionable solution, and engage in constructive discussions with others to solve the conflict. Equipped with these tools, participants can clearly communicate about goals and tasks, navigate work challenges, and provide meaningful feedback to leaders, co-workers, and clients. At the end of this training, participants will have the skills to: 

• Assess a workplace conflict objectively by focusing on the facts and avoiding interpreting or judging the facts.

• Pinpoint the key element creating the conflict.

• Communicate a positive and specific action to address the cause of the conflict while remaining open to other ideas.

• Choose an effective response if others are not willing to take the proposed action.
   

Essential Communication Strategies for Conflict Resolution with Colleagues and Clients
(Two-Hour Course)
Effective listeners help prevent conflicts from escalating and encourage open conversations, allowing employees and clients to clearly express their ideas and concerns. This training equips participants with strategies to recognize the disagreements that impede teamwork, respond in ways that foster trust and understanding, and facilitate progress in seemingly stagnant conversations. By using these skills to build goodwill and gain insight into the perspectives of leaders, co-workers and clients, participants will contribute to a more productive and cooperative workplace. Through this training participants will gain the skills to:

• Listen for both expressed and unexpressed interests that may lead to disagreement or disruption.

• Respond appropriately to demonstrate understanding of the speaker’s perspective and respect for their concerns. 

• Identify and avoid common mistakes that derail conversations.

• Ask insightful questions to facilitate progress in stalled conversations.

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Need guidance selecting the right solution for your team?  Let’s schedule a consultation to discuss your needs.​